Tennis World - Customer Experience Officer

To help us in achieving our plans we are looking for a casual Customer Experience Officer to join our team at Tennis World NSW on a casual basis.

About the role

This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas such as Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Cafe all are delivered to the highest levels of customer service and efficiency. 

Reporting into the Customer Experience Lead, in this role you will:

• Provide friendly, professional and efficient customer service via phone, email and face-to-face.
• Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
• Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
• Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.
• Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.

About you

To be successful in this role you will:

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Eagerness to listen, learn and develop.
• Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry.
• Hold (or be willing to obtain) a current Police Check and Working with Children Check.
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia.

What’s in it for you?

• Career development with a range of formal education and on the job training opportunities.
• Monthly health & wellbeing activities through our Serving Your Health program.
• Onsite gym & tennis facilities.
• Free car parking.
• A range of discounts from our sponsorship partners.

To Apply

Please submit your resume.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.