Golf Services Supervisor - Full Time

As a Golf Services Supervisor you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. You will ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.  

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Supervise, train, and assist all golf outside services and practice facility associates.
• Assist associates with compliance requirements (breaks, time clock punches, uniform standards, resort policies, etc.)
• Supervise and assist with guest service problems providing resolution.
• Supervise and assist with daily golf bag check-ins and check-outs.
• Supervise and assist with all daily golf bag movement tasks.
• Responsible for all opening and closing golf outside services shift tasks (locks, golf bags, rentals, carts, range, utility vehicles).
• Assist with cleanliness and presentation of work areas.
• Provide daily walk thru audits and evaluations for department to be given to Resort Head Golf Professional.        
• Assist with ranger, starter, and practice facility tasks.
• Complete all other assignments as requested by department supervisors or manager. 
• Responsible for complying with all spirit to serve basics and for providing leadership to all associates while implementing these basics.
• Responsible for complying with all department objectives and for providing leadership to all associates while implementing these objectives.
• Maintain cleanliness of the surrounding area to include the Blue Monster shop lawn, main road, flower beds, and perimeter area of golf service area. 
• Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution. 
• Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. 

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position.  Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SAFETY REQUIREMENTS:
 Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

PHYSICAL REQUIREMENTS:

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity                                                                                        Frequency

Sitting                                                                                                         Occasional

Walking                                                                                                      Frequent

Climbing                                                                                                    Rare

Crouching/Bending/Stooping                                                                     Frequent

Reaching                                                                                                    Frequent

Pushing/Pulling                                                                                        Frequent

Near Vision                                                                                               Constant

Far Vision                                                                                                  Constant

Hearing                                                                                                      Constant

Talking                                                                                                       Constant

Lifting/Carrying (up to 50 lbs) Frequent                                                       Frequent
 

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

QUALIFICATION STANDARDS:

EDUCATION

• PGA Apprentice Level 1, 2, or 3.  Level 2 or higher preferred. 
• Must have at least 4 years’ experience in the golf business.

EXPERIENCE

Previous experience working in a golf environment. 

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.