Golf Pro Shop Attendant

General Summary: Pleasantly greets every guest who enters the tennis shop and grounds; assists all customers with merchandise selection and check out transactions; handles all monetary transactions; answers the phone quickly and books court reservations; maintains neat, clean, and organized tennis shop; assists with merchandising and monthly inventory; must be friendly and enthusiastic and demonstrate outstanding customer service. Groundskeeping duties include brushing and lining the courts and other duties assigned by the Head Tennis Professional. 

Essential Job Functions:

• Greet and enthusiastically provide each customer/group with the court conditions and any other pertinent information.
• Responsible for making reservations and assigning players to courts
• Accurately processes the collection of retail and court rental sales by utilizing POS.
• Making court reservations while working closely with the Head Professional to ensure smooth operation and traffic flow on the courts.
• Ensures the Pro Shop and equipment are clean and in working order on a daily basis.
• Coordinates displays, organizes storage for back-up stock, folds and straightens merchandise, oversees Pro Shop cleaning.
• Opening and closing the Pro Shop according to procedures established by Head Professional.
• Assist in the coordination and services for tournaments and other special activities.
• Communicates and enforces court rules including dress code and beverage policies.
• Performs light custodial operations such as sweeping, mopping, washing equipment and collecting trash as needed.
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same.
• Brushing and lining the courts.
• Other duties as assigned by the Head Professional

To deliver on the Audubon mission, the Tennis Pro Shop Attendant will: 

• Provide a guest experience of outstanding quality
• Weave quality entertainment through the guest experience
• Educate our diverse audience about the natural world.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis.  They do not exclude other duties as assigned.

To deliver on the Audubon service promise, the Pro Shop Attendant will: 

Welcome

• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash).  Always have the camera-ready look.

• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.

Inspire

• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).

Experience:   

• Must have excellent verbal communication skills.
• Must have knowledge of the game of tennis
• Must have a valid driver’s license
• Professional appearance as outlined in the Audubon Handbook
• Must be able to work independently and function as a member of a team

Education: 

Software Requirements:  

Machinery/Tools/Equipment Requirements:  

Physical Requirements: 

• Must be able to frequently climb, stoop, kneel, crouch, crawl and reach.
• Must have close visual acuity in order to operate equipment.
• Must be able to work outdoors under conditions ranging from extreme hot to extreme cold.

Ability to lift up to 50 lbs and frequently up to 20 lbs using proper lifting techniques