Golf Outside Services

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

Position Summary

Blackhawk Country Club is seeking a Golf Outside Services Representative to join our team. The Golf Outside Services Representative will play an integral part in providing the highest quality service to our members and their guests. As the Golf Outside Services Representative, you will play an integral part of our golf operations team, the Outside Service/Cart Staff and our Practice Facility with TrackMan Technology team.                                                                                                                             

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide excellent hospitality by greeting each member and guest by name in a polite, friendly manner.
• Provide excellent customer service by answering questions and addressing concerns.
• Maintain cleanliness and organization of carts and equipment.
• Monitor cart areas for any safety hazards or maintenance issues.
• Assist members and guests with their carts and bags.
• Assist with clearing chipping green and cleaning and setting up the driving range.
• Clean members and guests’ golf clubs after the round and take to the car or bag drop.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous golf outside services experience in high-end resorts or golf clubs preferred.
• General knowledge of the game of golf and golf etiquette preferred.
• A great attitude and commitment to providing amazing hospitality.
• The ability to multitask, produce accurate work, be flexible and have fun.
• Commitment to embrace our Core Values of Professionalism, Teamwork, Mutual Respect, and Accountability
• Valid work authorization for the United States.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role requires frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching to handle golf bags and equipment, trash and recycling, etc.
• Lifting: Frequent lifting of golf supplies, equipment, and/or inventory items may be necessary up to 50 lbs.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.

WORK ENVIRONMENT

• Indoor/Outdoor Setting: The majority of the work is performed outdoors.
• Temperature: The work environment may vary in temperature, depending on the location and season.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise.
• Pressure: The role often involves working under pressure, especially during events and tournaments.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including while driving golf carts and using machinery.