Golf Hospitality Internship

I. Position

Golf Hospitality Internship

II. Classification

Full-Time Seasonal, Hourly, Non-Exempt

III. Reports To

Reservations Manager & Guest Services Manager

IV. Job Summary

Function in all areas of daily operation including initial reservations, registering for play, administering on course play, and the entire customer service spectrum of the daily guest experience.

Estimate of hours 40-48 hours/weekly, with average 5-6 days per week. May – Mid October 2025.

V. Duties / Responsibilities

Outside Services:

• Greeting all overnight guests - assisting with luggage and valet service.
• Greeting all golfing guests - assisting with golf bags, caddies, directions & parking.
• Managing the Practice facility and the Drumlin putting course.
• Moving & tracking luggage for overnight guests – arriving and departing.
• Stocking and maintenance of the locker rooms on property.
• Preparing guests luggage, golf clubs, and vehicles for departure.
• All other tasks defined in golf operations handbook and by MOD.

Reservations:

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Understands and communicate the history, products, and services of the golf course.
• Sell, process, and confirm room reservations using selling techniques and strategies.
• Answer incoming calls within three rings with appropriate greeting.
• Maintain knowledge of current course events, activities, and hours of operation as well as dining options currently available.

VI. Qualifications:

• Prior experience in the golf course or club industry is preferred or
• Completed or enrolled in an accredited hospitality or PGM program
• Previous golf management software and operating a POS system preferred.
• Be able to lift 50 lbs. on a daily basis
• The ability to stand up to 8 hours a day
• The ability to work productively at a desk/computer for 8 hours a day