Director, Premium Hospitality (External Agency Position)

The NFL is looking for a for a visionary hospitality leader to shape unforgettable experiences for one of the  biggest stages in global sports. As Director of Premium Hospitality & Events, you will set the 
standard for innovation and excellence across our international games—overseeing suites, club  spaces, VIP services, and private hospitality events that define premium. From crafting world-class 
packages to delivering seamless client service, you’ll elevate every detail of the fan journey.

This role also drives the creation of bold, temporary hospitality concepts that enhance in-game, pre-game, and post-game experiences. It’s an opportunity to lead with creativity, deliver at the highest level, and redefine what premium hospitality means for fans around the world

Responsibilities

• Lead the development and execution of a comprehensive premium hospitality strategy, setting the standard for in-game, pre-game, and post-game experiences across international games.
• Design and deliver innovative hospitality packages, including suites, club spaces, VIP services, private events, and year-round event support for key business verticals.
• Oversee food & beverage operations and catering, ensuring exceptional quality and seamless integration with premium hospitality offerings.
• Build and manage strong relationships with stadium operators, catering vendors, NFL Clubs, and internal departments to ensure flawless execution and alignment.
• Collaborate with the NFL’s Club Business Development team on seat allocations, manifest development, and pricing strategies, balancing delivery costs with revenue goals.
• Partner with the NFL’s Creative department to develop concepts and premium branding that elevate the look, feel, and prestige of all hospitality events.
• Oversee training and standards for front-of-house hospitality staff, ensuring alignment with the NFL’s “Fans First” service program.
• Provide clear, consistent communication and leadership across stakeholders to ensure the seamless delivery of an end-to-end hospitality operation.
• Manage hospitality budgets, including cost controls, production partner tenders, and RFIs.
• Develop and implement client communications for hospitality programs, including pre- and post-game messaging, client servicing, and gifting initiatives.

Required Qualifications

• Extensive, master-level experience in premium hospitality, VIP servicing and major event management
• Proven leader with a track record of managing large, complex teams and multi-stakeholder projects
• Strong P&L management experience with accountability for budget, revenue, and cost optimization
• Exceptional negotiation skills, including RFP/RFI management, to secure best-in-class production partners and vendors
• Culture carrier: consistently drives a positive and inclusive work environment, fostering staff development at all career stages
• Experience producing both domestic and international events, including marquee tentpoles and ongoing operational programs
• Strong organizational, strategic, and stakeholder management skills
• The ability to balance operational excellence with creative, high-impact experiences
• Willingness and ability to travel extensively, including domestic and international markets

Preferred Qualifications

• Bachelor’s degree required; advanced degree preferred (e.g., MBA, Master’s in Event Management, Hospitality, or related field).
• Minimum of 15 years of leadership experience in live event production and premium hospitality.\
• Demonstrated track record of leading large, complex, high-profile events with operational excellence.
• Proven experience managing multi-disciplinary teams, external vendors, and cross-functional stakeholders.
• Strong strategic, financial (P&L), and negotiation skills, including experience with RFP/RFI processes to secure best-in-class production partners.
• Experience fostering a positive, inclusive culture and developing staff at all career stages.

Other Key Attributes / Characteristics

• Strategic Vision: Sees the big picture, anticipates challenges, and aligns complex programs with organizational goals.
• Proven Leadership: Inspires, develops, and motivates diverse teams, fostering a high-performance, inclusive culture.
• Collaboration & Influence: Builds strong relationships across teams, stakeholders, and vendors to drive alignment and results.
• Communication Excellence: Articulate, persuasive, and clear in high-stakes internal and external interactions. 
• Problem Solving & Adaptability: Thrives under pressure, making sound decisions while managing competing priorities. 
• Cultural Intelligence: Ensures programs authentically reflect local communities and promotes inclusivity.
• Emotional Intelligence & Resilience: Demonstrates empathy, self-awareness, and composure in complex situations.

Physical Demands & Work Environment

• This is a hands-on, live event production role that requires working long hours, often under tight deadlines.
• Must be able to work in a variety of conditions, including outdoor venues, stadiums, and temporary office setups.
• The role requires extensive travel and physical demands during event execution.
• Operates in a high-visibility, high-impact environment where careful attention to detail and sound decision-making under pressure are essential.
• Must be able to manage the physical and mental demands of fast-paced, complex events while maintaining leadership presence and focus

Terms / Expected Hours of Work

• This role requires significant domestic and international travel, approximately 50–60% of the working year.
• Travel will include some weekends due to the event and game calendar.
• Extended periods on the road are expected during event planning and delivery, including multi-day assignments away from a home base.
• Must be flexible and adaptable to changing schedules and locations while maintaining operational oversight and leadership presence
• This is a full-time role, based on a standard 40-hour workweek.
• The NFL operates on a 5-day, in-office schedule when not traveling

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws. 

WHO WE ARE:

NFL Core Values:

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes:   What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude 
• Embrace grit, free from ego or entitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than just ambition
• Encompasses an incredible work ethic with an agile mindset