Customer Service Ambassador at Golf Learning Center

Duties: Under the supervision of the General Manager of the Golf Learning Center, the Customer Service Ambassador at the Golf Learning Center is responsible for the following:

• Greet guests warmly upon arrival, creating a welcoming and inclusive atmosphere.
• Provide information about Golf Learning Center offerings, including gameplay options, pricing, menu items, and special promotions.
• Assist guests with check-in, bay assignments, and gameplay setup, ensuring a seamless start to their experience.
• Respond to guest inquiries and resolve issues promptly and professionally, escalating complex concerns to the Guest Services Supervisor when necessary.
• Monitor guest feedback during interactions and share insights with management to enhance service quality.
• Guide guests through the use of Golf Learning Center technology, including golf bay systems and ball-tracking software.
• Ensure golf bays are clean, fully equipped, and ready for guest use before and after each session.
• Assist with basic troubleshooting of gameplay technology, such as resetting systems or addressing minor glitches, and report technical issues to the Gameplay team.
• Promote gameplay add-ons, such as extended playtime or specialty games, to enhance guest experiences and drive revenue.
• Facilitate food and beverage service through the coordination of menu recommendations and ensuring the timeliness of orders.
• Assist with guest check-in and orientation for private events, corporate functions, and tournaments
• Provide on-site support during events, such as directing guests to reserved areas, answering questions, or coordinating with event staff.
• Ensure event spaces are guest-ready, with proper setup and amenities as specified by the event plan.
• Promote Golf Learning Center event packages to guests inquiring about future bookings.
• Enforce safety protocols, including proper use of golf equipment and adherence to facility rules, to ensure a safe environment for guests and staff.
• Monitor for responsible alcohol consumption and report any concerns to management or security personnel.
• Assist with emergency procedures, such as evacuations or first aid, following training and protocols.
• Maintain cleanliness and organization in guest-facing areas, adhering to health and safety regulations.
• Performing other related duties as assigned.

Essential Functions:

• Part-time position requiring 15-25 hours per week, with flexible scheduling that includes evenings, weekends, and holidays to align with facility needs.
• Ability to stand and walk for extended periods, lift up to 25 pounds (e.g., Ball trays, equipment), and navigate a multi-level facility. Must be comfortable moving quickly in a busy environment.
• Fast-paced, high-energy setting with exposure to loud music, flashing lights, and large crowds. The role involves frequent interaction with guests in indoor and outdoor areas, depending on weather and facility layout.

Education: High school diploma or equivalent preferred; no formal education required.

Experience: One or more years of experience in customer service, hospitality, retail, or entertainment industries preferred but not required. Experience in fast-paced, guest-facing roles (e.g., restaurants, amusement parks, or sports venues) preferred.  Familiarity with point-of-sale (POS) systems or basic technology troubleshooting is an advantage.

Knowledge and Ability:

• Strong verbal communication skills with the ability to engage diverse guests in a friendly and professional manner.
• Ability to think on your feet and resolve guest issues quickly and effectively.
• Ability to be professional, respectful, accountable, innovative, to follow safety procedures, and be equitable to both internal and external customers.

Perks:

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.  

All qualified individuals are encouraged to apply.  

AN EQUAL OPPORTUNITY EMPLOYER.