Club Ticketing Coordinator

The West Coast Eagles is an iconic Australian sporting brand with over 100,000 members. The Club formed in August 1986, playing its first official match for premiership points in 1987. Our women’s side played its first game for AFLW premiership points in February 2020. Since then, the club has enjoyed significant success, winning premierships in 1992, 1994, 2006 and 2018. The club also has wide-spanning community and regional programs and is invested in a number of charity organisations, including the Waalitj Foundation.

Perks of working at the Club

The Club is situated in the training and administration building located in Lathlain. You will have access to the onsite gym, pool, café, and plenty of free parking. Additionally, the club is close to public transport, shops and restaurants.

The Club provides a great team environment, with fun and exciting social events, as well as:

• Special offers and discounts through our Corporate Partners.
• Access to tickets for WCE home matches.
• Fun and exciting social events like the John Worsfold Medal Awards night.
• The opportunity to be involved in the local community and support our charity partners.
• Professional development opportunities tailored to your goals.
• Access to WCE Health and Wellbeing Program.

About the role

The Club has an opportunity for a Club Ticketing Coordinator to join their Consumer Business team. This position will play a pivotal role in coordinating all ticketing operations for the West Coast Eagles and will assist in the operations of the Membership Services Centre (MSC), including providing high level Customer Service, Administration and Fan Engagement initiatives.

Reporting to the Consumer Operations Manager you will be responsible for

• Oversee ticketing operations for West Coast Eagles home and away matches.
• Liaising with Ticketmaster, AFL Membership Shared Services, and other clubs to fulfil ticketing requirements.
• Coordinate annual ticketing renewal and fulfilment program.
• Complete all internal ticketing requirements.
• Work with key internal stakeholders to provide accurate financial reconciliation of ticketing and membership sales.
• Provide outstanding customer service to both members and fans as key role within MSC to ensure outstanding membership satisfaction scores are maintained and developed.
• Act as the key internal contact and coordinator for the West Coast Eagles Cheer Squad to ensure they correctly represent the brand and create the banner for matches.
• Assist at member events, outside of normal business hours as required.
• Assist with new ideas and innovation for continued improvement in service/engagement.

Due to the nature of the industry and this role, there is an inherent requirement to work home match days and other club events which will include working some evenings and weekends.

Our ideal person

This role will suit an enthusiastic individual, that values teamwork and collaboration, possesses strong communication skills and can build robust and effective working relationships.

Additionally, you will have:

• Highly developed written and verbal communication skills, with very strong attention to detail.
• Competent and able to conduct outbound sales campaigns.
• Highly developed problem-solving and conflict resolution skills.
• Demonstrated ability to maintain confidentiality.
• The ability to show initiative and work proactively and effectively in a team environment.
• Highly developed computer skills, including the Microsoft Office suite of programs (with a focus on Excel skills) and demonstrated experience with customer databases or CRM systems.

How to apply

Click on “Apply” to complete an application form via the link, please include a resume and covering letter detailing why you are the best person for this role. Please note that only those candidates selected for interview will be contacted. Applications close at 12 noon, Friday 6 June 2025. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Our Commitment to Equal Opportunities

At WCE we are committed to achieving a diverse workforce, where our employees are treated fairly and with respect. We recognise that we are strengthened by the different skills and experience that people from diverse backgrounds provide and therefore we strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disability, females, those identifying as LGBTIQ+, people of all ages and culturally diverse backgrounds.

Our Commitment to Safeguarding Children & Young People

WCE is committed to promoting and protecting the safety and wellbeing of children and young people in our care who access activities, programs, services or facilities for which the club is responsible for.