NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
We are seeking a dedicated Post-Production Technical Support Specialist responsible for ensuring the smooth operation of post-production processes within our facility. This individual will provide front-line support, troubleshoot technical issues, and collaborate with external providers to resolve workflow challenges. The role also involves maintaining equipment, implementing preventative maintenance programs, and supporting both live and post-production operations.
Responsibilities:
Act as the primary technical support for post-production operations, providing front-line troubleshooting and technical diagnosis.
Ensure that all equipment used in the post-production process functions properly and is well-maintained.
Collaborate with external providers to resolve technical and workflow issues with provided equipment and systems.
Develop and implement a routine preventative maintenance program, including software and hardware updates.
Install video and audio equipment for post-production environments.
Regulate, document, and enforce procedures related to post-production operations.
Provide support for live production, post-production editing, graphics, EVS (Enhanced Video Systems), Pro Tools, and screening rooms.
Stay informed about new technologies and trends, contributing to the improvement and development of existing post-production processes and infrastructure.
Communicate effectively with both technical and non-technical personnel, offering clear explanations of issues and solutions.
Proactively identify ways to enhance the department’s operations and meet its evolving needs.
Qualifications
Basic Requirements:
Minimum two (2) years of experience in the technical support of a Post-Production Facility or operation.
BS degree in engineering or equivalent combination of education and experience.
Desired Characteristics:
Knowledge and experience with:
Avid ACSR in Media Composer
Avid Interplay
Avid Nexis preferred.
Excellent written and verbal communication skills, with a strong sense of diplomacy.
Knowledge of 4K workflows
Essential experience with Avid Post-Production environments, including Media Composer, Interplay PAM/MAM/Media Central, and Pro Tools.
Strong hands-on problem-solving skills with broadcast-related equipment and systems, with the ability to meet deadlines and understand the urgent and dynamic needs of an "On-Air" broadcast facility.
Ability to work both independently and as part of a team with Engineers, Operations, IT, Transmission, and other departments, while maintaining a strong customer focus.
Proficient in Chyron graphic systems
Clear understanding of various video and audio CODECs, wrappers, and formats involved in file-based workflows.
Adobe Production Bundle experience, including After Effects and Photoshop, is a plus.
Experience and understanding of networking is advantageous.
Strong understanding of Microsoft Windows and Server Operating Systems, Linux, and Mac OS.
Working knowledge of data transfer acceleration systems such as File Catalyst, Aspera, Signiant, and SFTP.
Knowledge or experience with Telestream transcoding.
Familiarity with Adobe CS Production Bundle & C4D, render solutions, Evertz routing, and control systems.
Experience and understanding of anti-piracy measures and the relationship with IT security in a Post-Production environment.
Knowledge of Post-Production workflows and media management.
Knowledge of Visio, AutoCAD, etc.
Ability and desire to learn new production technologies.
Experience with VM platforms is a plus.
Comms Systems (RTS ADAM/Omneo) knowledge
Experience with production Control Rooms
EVS Experience
Additional Requirements:
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Willingness to work overtime, including weekends, with short notice.
Must be willing to work in Stamford, CT.
Must be willing to submit to a background investigation.
Must have unrestricted work authorization to work in the United States.
Must be 18 years or older.
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position offers an exciting opportunity to contribute to a dynamic post-production environment where new technologies are embraced, and continuous improvements are encouraged.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].