Bilingual Wireless Team Lead Management

Job Title: Bilingual Wireless Team Lead Management

Company: Blue Fig USA

Job Description:

Blue Fig USA, an authorized independent retailer of Cricket Wireless, is seeking a dedicated Wireless Team Lead to join our team. With over 90 locations throughout Florida, we are committed to delivering a premium customer experience. Our team of trained wireless experts is focused on providing valuable solutions to meet the wireless needs of our customers.

Key Responsibilities:

- Lead and motivate a team of Wireless Sales Associates to achieve sales targets and deliver exceptional customer service.

- Provide training and support to team members on wireless products, services, and customer engagement techniques.

- Monitor team performance and provide constructive feedback to enhance productivity and service quality.

- Foster a positive and inclusive team environment that encourages collaboration and professional growth.

- Ensure compliance with company policies and procedures while maintaining high standards of customer satisfaction.

Skills and Qualifications:

- Bilingual proficiency in English and Spanish is required.

- Proven experience in retail management or team leadership, preferably in the wireless industry.

- Strong communication and interpersonal skills to effectively engage with team members and customers.

- Ability to analyze sales data and implement strategies to improve performance.

- Excellent problem-solving skills and a customer-focused mindset.

- Flexibility to work various shifts, including weekends and holidays.

Join us at Blue Fig USA and be a part of a dynamic team that values innovation, teamwork, and customer satisfaction. We look forward to your application!

EDUCATION and/ or EXPERIENCE:

• High school diploma or equivalent.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS:

• Experience in prepaid wireless sales.
• Bilingual / English & Spanish

SALARY/ BENEFITS:

• Base Salary Range $13.00 hourly
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits eligible after 60 days

JOB TYPE:

• Full-Time
• Hourly- Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS:

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.