Tennis World Customer Experience Officer

About Tennis World,  

Melbourne Park: 

Home of the Australian Open, Tennis World Melbourne Park is a world class facility offering a variety of programs and services including cardio tennis, coaching, social competitions, guided Australian Open tours and a state-of-the-art gym. At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.  

To help us in achieving our plans we are looking for a Customer Experience Officer to join our team at Tennis World Melbourne Park & Albert Reserve on a casual basis. 

About the role 

 
This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas of Melbourne Park and Albert Reserve, including Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are delivered to the highest levels of customer service and efficiency.   

Reporting into the Customer Experience Lead, in this role you will: 

• Provide friendly, professional and efficient customer service via phone, email and face-to-face. 

• Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries. 

• Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control. 

• Promote Australian Open guided tours and ensure key dates and information is communicated effectively.   

• Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives. 

• Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.  

About you 

To be successful in this role you will have: 

• Excellent communication and interpersonal skills 

• The ability to work effectively in a team environment and with minimal supervision.  

• An eagerness to listen, learn and develop  

• Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry 

• Hold (or be willing to obtain) a current Police Check and Working with Children Check 

• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia 

 
What’s to love? 

• Career development with a range of formal education and on the job training opportunities  

• Tickets to the Australian Open   

• Monthly health & wellbeing activities with access to CorePlus Pilates   

• Onsite gym, tennis facilities & free onsite car parking   

• Salary packaging & a range of discounts from our sponsorship partners  

• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees   

• We are proud to be recognised as an employer of choice for women by WORK180