Tennis World - Customer Experience Officer

At Tennis NSW, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
 

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.
 

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

This position is responsible for providing friendly, professional and efficient service to Tennis World members, coaching students and customers ensuring the service areas such as Court hire, Membership, Programs, Social Leagues and Tournament, Coaching, Pro Shop, Tours, Merchandise and Café all are deliver to the highest levels of customer service and efficiency. 

Reporting into the Customer Experience Lead, in this role you will:

• Provide friendly, professional and efficient customer service via phone, email and face-to-face.
• Support customers with the sale of merchandise, as well as court booking and any tennis-related enquiries.
• Maintain front of house areas, including the pro shop and café, including coffee making, food preparation and stock control.
• Deliver administration and customer service support to Tennis World tournaments, social leagues and initiatives.
• Advance operations by providing recommendations to support the overall wellbeing of the commercial viability of Tennis World.

About you

To be successful in this role you will:

• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Eagerness to listen, learn and develop.
• Previous experience in providing exceptional customer service, preferably in Sport and Leisure Industry.
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis NSW

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Monthly wellbeing activities and recognition through our Serving Your Success program
• Salary packaging & a range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. 

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au.

Applications close 10 June 2026, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis NSW is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen. 

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.