System Administrator

URM Stores, Inc. is seeking a driven and detail-oriented System Administrator to join our expanding IT team. In this role, you will be responsible for providing enterprise-level server administration and operational support across a diverse technology environment.

The System Administrator will troubleshoot, maintain, and optimize core systems and platforms that support business-critical operations, including—but not limited to—VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti, and related technologies. This position plays a key role in ensuring system reliability, performance, security, and scalability as URM continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Drive the rapid and effective resolution of infrastructure incidents by collaborating closely with URM IT team members and third-party vendors.
• Monitor, manage, and troubleshoot performance issues across physical IBM iSeries servers.
• Maintain day-to-day operations of enterprise servers, IBM iSeries systems, and network components to ensure high availability and reliable service for end users. Leverage a variety of monitoring tools, including system console messages, event logs, automated alerts, and data center environmental notifications.
• Patch, upgrade, and maintain server operating systems and related firmware to ensure compliance with established IT standards, security requirements, and organizational policies.
• Provide enterprise-level server support and troubleshoot operating system and platform issues across technologies including, but not limited to, VMware, Nutanix, Windows Server, Citrix, Vocollect, Exchange/Exchange Online, Ivanti, and related systems.
• Support Active Directory architecture, configuration changes, and file/share permissions as business needs evolve.
• Partner with application owners and IT peers to plan and execute major system upgrades and new platform deployments.
• Provision, configure, and document virtual machines in alignment with OS vendor best practices and business requirements.
• Contribute to capacity planning initiatives in collaboration with the URM IT team to support current and future growth.
• Respond to service requests while supporting incident resolution and change management processes.
• Maintain ongoing professional development to stay current with emerging technologies, tools, and industry trends.
• Participate in an on-call rotation to ensure continuous system support.
• Provide cross-team support by assisting with additional technical issues as needed.

EDUCATION and/or EXPERIENCE: 

• CompTIA A+ certification required.
• CompTIA Network+ and Security+ certifications preferred; candidates without these credentials must successfully obtain the required certification(s) within one year of hire.
• Associate degree in a technical discipline, or an equivalent combination of relevant education and hands-on experience.
• Demonstrated commitment to delivering exceptional customer service, with the ability to communicate clearly and effectively with non-technical users in both in-person and phone-based interactions.
• Three or more years of experience supporting user-facing, enterprise-level applications.
• Strong working knowledge of standard desktop productivity software and tools.
• Solid understanding of computer hardware architecture and system components.
• Proven troubleshooting abilities with strong analytical and critical-thinking skills.
• Proficient in Microsoft Office Online (Microsoft 365) environments.
• Working knowledge of Windows PowerShell scripting for administrative and automation tasks.
• Foundational network troubleshooting skills, including the ability to diagnose and resolve basic connectivity issues.

A Legacy of Local Impact Since 1921

For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise.

What sets us apart? Our unique cooperative model means our Member-Owners aren’t just customers—they’re shareholders. We reinvest in their success by returning net earnings from Patronage Department activities as patronage dividends.

Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries—Rosauers Supermarkets and Peirone Produce. And we're just getting started.

We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package:

• An employee’s pay position within the salary range will be based on several factors including, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. Salary range $25 - $27/hour DOE, plus so much more!
• Insurance Benefits – So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee’s dependents!
• 401k Retirement Plan with an amazing Company match up to 9% of your annual salary!
• Subsidized Life Insurance for employees and great rates for the employee’s family.
• Company paid Long-Term Disability insurance.
• Short-Term Disability and Cancer Insurance available.
• Life Flight Insurance at Special Rate.
• Great vacation plan!
• Six Paid Holidays and four Paid Personal Holidays.
• Paid Sick Days.
• Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit!
• Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families!
• Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts!
• We also offer an Amazing Employee Discount Program at our Company-owned Grocery Stores!!!!

URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law.

We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices.

Please note: All selected candidates must successfully pass a pre-employment drug screening, as URM maintains a drug-free workplace.