School Partnerships & Client Success Manager
Captain Kicks
Full-time
On-site
Los Angeles, California, United States
$65,000 - $65,000 USD yearly
Sports
Benefits:
- 401(k)
- Free uniforms
- Paid time off
About Us
Captain Kicks Soccer and Young Ninjas USA deliver dynamic enrichment programs to preschools, elementary schools, and parks across Los Angeles and the Valley. Each season, we partner with schools to provide high-quality, engaging programs that families love and administrators trust.
Role Overview
You will be the primary point of contact for our partner schools and families — ensuring programs run smoothly, relationships stay strong, and each season rebooks successfully. If you are organized, responsive, and naturally proactive in client communication, this role is for you.
What You’ll Own
School Partnership Management
- Serve as the primary contact for all partner schools and park programs
- Proactively communicate before, during, and after each season
- Lead seasonal rebooking conversations
- Address concerns quickly and professionally
- Strengthen long-term relationships with administrators
Scheduling & Season Planning
- Build and optimize seasonal schedules
- Coordinate program calendars with schools
- Ensure smooth transitions between seasons
- Anticipate and solve logistical challenges
Parent & Family Communication
- Serve as point of contact for parent inquiries
- Support enrollment questions and follow-ups
- Provide clear, friendly, professional customer service
Retention & Growth Support
- Monitor partner satisfaction
- Gather feedback and testimonials
- Introduce new offerings to current partners when appropriate
- Support light outreach to prospective schools through calls and introductory emails
- Assist with basic marketing outreach and partnership follow-up ( mail chimp, Instagram)
Qualifications
- Strong organizational and time-management skills
- Excellent written and verbal communication
- Experience in client services, account management, education, or program coordination
- Comfortable managing multiple schools and timelines simultaneously
- Proactive, solution-oriented mindset
- Experience with Google Workspace (we also use Monday.com and slack)
Traits for Success
- Naturally relationship-driven
- Calm under pressure
- Highly responsive and professional
- Detail-oriented but big-picture aware
- Takes ownership of outcomes
Base Salary: $65,000 per year ( pto/401k)
- Includes performance bonus tied to:
- Seasonal rebooking of schools
- Program growth within existing schools
- Positive partner and parent feedback
Compensation: $65,000.00 - $65,000.00 per year
Captain Kicks is a fun, non-competitive, introduction to soccer for children ages 2-10. Captain Kicks does not have one playing location. Rather, we run classes on site, at preschools and elementary schools. Led by our awesome coaches, classes pack huge amounts of fun and fitness in a creative, age appropriate, and non-competitive setting. While our Captain Kicks headquarters is located in Mid-City, we work with many schools all over Los Angeles, the San Fernando valley, and the South Bay.
curriculum: Through age-appropriate and play based soccer curriculum, our objective is to make a positive impact on each child, by introducing them to soccer in a creative, fun, and non-competitive setting.
Students will learn new skills and valuable life lessons through positive reinforcement, instilling children with self-confidence.
Classes sessions are 8-10 weeks, offered once a week for 30 minutes, 45 minutes or an hour. Most classes take place anywhere between 9am-5pm, during the week. If you like working with kids, enjoy a part time and flexible schedule, and like having fun, Captain Kicks may be for you!