Player Experience Coordinator - Accreditation & Ticketing

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. 

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. 
 

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you. 
 

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds. 
 
About the role 

The Player Experience Coordinator – Accreditation & Ticketing, will play a critical role in coordinating the Player Accreditation & Ticketing function along with providing operational and strategic expertise and assistance across the entire Australian Open player experience. This is a full-time, max-term role.  

Reporting to the Player Operations & Experience Manager, you will:  

• Partner with key stakeholders to shape and deliver the Player Experience Strategy. 

• Design, coordinate and continuously improve accreditation and ticketing processes for players at the Australian Open. 

• Develop and implement accreditation policies for players and affiliated groups. 

• Collaborate with internal departments to advocate for player and entourage needs across operations. 

• Review and streamline player communication channels (WhatsApp, email, app notifications) to improve clarity and reduce information overload. 

 
About you 

To be successful in this role, you will have:  

• Excellent administrative skills with a high attention to detail.  

• Strong knowledge of Tennis, including tournament format and players.

• Ability to organise and prioritise conflicting tasks to meet deadlines whilst achieving high quality outcomes. 

• Previous experience and knowledge in event management or sports administration. 

• Demonstrated ability to exercise sound judgement in situations requiring complex decision making. 

• Hold (or be willing to obtain) a current Police Check and Working with Children Check 

• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia 

 
What’s to love?  

• Career development with a range of formal education and on the job training opportunities 

• Monthly health & wellbeing activities with access to CorePlus Pilates  

• Onsite gym, tennis facilities & free onsite car parking  

• Salary packaging & a range of discounts from our sponsorship partners 

• We are proud to be recognised as an employer of choice for women by WORK180 

To Apply 

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.  If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au. 

 
Applications close 29th April 2026, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. 

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.