Membership Experience and Sales Officer

🏏 Join Cricket Victoria – We’re Hiring a Membership Experience & Sales Officer

Are you passionate about sport, customer experience, and connecting fans to the game they love?

Cricket Victoria is looking for an energetic and service-driven Membership Experience & Sales Officer to support our Big Bash clubs—Melbourne Renegades and Melbourne Stars—and help deliver unforgettable experiences for members and fans alike.

In this hands-on role, you’ll be the friendly face (and voice) behind our memberships, ensuring fans are supported from their first enquiry to match day. You’ll help drive growth and retention through personalised service, strong communication, and creative sales campaigns.

This is a fixed term position from July 2025 to January 2026. There will be another short term opportunity available later in the year.

💪What You’ll Be Doing:

• Delivering exceptional customer service across phone, email, and face-to-face channels
• Supporting enquiries and match day activities for both Renegades and Stars fans
• Executing lead generation campaigns and converting prospects into loyal members
• Processing memberships and events using Archtics CRM
• Coordinating group bookings, upselling products, and supporting ticketing operations
• Analysing data and identifying opportunities to enhance the fan experience
• Providing on-ground support at matches and events

🎯What You’ll Bring:

• A passion for sport and creating memorable customer journeys
• Strong communication skills and a positive, proactive attitude
• Excellent stakeholder management and attention to detail
• Ability to work under pressure and outside standard hours, including weekends
• Experience in customer service, CRM systems (Ticketmaster Archtics a plus), and sales

🎁The Benefits:

• State of the Art location at our CitiPower Centre, St Kilda
• Great Work life balance through flexible working
• Tickets to a range of sporting events (yes, this includes cricket)
• Free onsite gym access
• Corporate Health Insurance Offers
• Corporate Partner Discounts
• Casual, friendly and inclusive work environment and team culture (our top priority)

🏆 Why Join Cricket Victoria?

You’ll be part of a fast-paced, high-energy environment where your work truly connects people to the excitement of cricket. Whether it’s helping a family get to their first game or supporting long-time members, you’ll play a key role in shaping the summer of cricket for fans across Victoria.

If you have the credentials, demonstrated experience and qualifications for this role, please apply by clicking on the “Apply Now” button and ensure you include a cover letter and resume.

The Membership Experience & Sales Officer will primarily work during office hours, however the role will also require working match days and official club events.

The successful candidate must be available to work out of hours and weekends from October to January.

Applications close date Wednesday 23rd July at 11.59pm.

At Cricket Victoria, we embrace diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket and we also offer a flexible work environment for all employees.

We measure ourselves on our ideals – “Leading the Game”; our shared ideals have the power to create positive change and deliver excellence for our customers, colleagues, and communities. Our people value integrity, connection, accountability, respect and excellence.

We require all applicants to undergo background checks and screening prior to or during any appointment. Australian Cricket’s Commitment Statement to Safeguarding Children and Young People can be found at www.cricketaustralia.com.au/safeguarding