Housekeeper

Position Title: Housekeeper

Department: Housekeeping 

FLSA Designation: Non-Exempt (Hourly)

Directly Reports To: Housekeeping Manager 

Indirectly Reports To: Housekeeping Supervisor

ABOUT THE POSITION

As a Housekeeper, your role is essential in maintaining a clean and welcoming environment for our members and guests. You will be responsible for ensuring that all clubhouse and guest areas are spotless, orderly, and well-maintained to provide a first-class experience.

ABOUT YOU

You are the epitome of cleanliness and order. With unwavering attention to detail, you ensure that every corner of our club, including the hotel rooms and public spaces, is immaculate. Your warm and courteous demeanor adds to the welcoming atmosphere, making members and guests feel at home. Your dedication to maintaining the highest standards of cleanliness enhances their overall experience, leaving a lasting impression.

JOB RESPONSIBILITIES:

• Clean and maintain guest rooms, suites, and common areas in the hotel to the highest standards of cleanliness.
• Perform regular cleaning tasks such as dusting, vacuuming, changing linens, and replenishing amenities.
• Handle all linens and laundry, including washing, folding, and organizing for use.
• Ensure clean and well-organized linen and towel stocks are readily available for members and guests.
•  Set up hotel rooms for incoming guests, ensuring that all amenities are in place and the room is immaculate.
• Assist in room breakdown and post-stay cleaning, ensuring that rooms are prepared for the next guests.
• Extend cleaning services to the public areas within the Clubhouse to maintain a pristine environment.
• Perform regular cleaning tasks such as dusting, vacuuming, mopping, and disinfecting surfaces throughout Riviera buildings.
• Monitor cleaning supplies and equipment inventory, reporting restocking needs and ensuring they are readily available for daily tasks.
• Report any maintenance or repair needs to the appropriate department.
• Set up rooms for various club events, meetings, and functions, following specific instructions and layouts.
• Assist in room breakdown and post-event cleaning, ensuring spaces are returned to their original condition.
• Work closely with team members to coordinate cleaning schedules and ensure a consistent and welcoming atmosphere.
• Assist in special cleaning projects and tasks as needed.
• All other duties as assigned by the Housekeeping Supervisor and Housekeeping Manager that reasonably fall within the scope of the position and department. 

QUALIFICATION STANDARDS

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:

• Attention to detail, organizational skills, and a strong work ethic.
• Ability to work independently or as part of a team.
• Physical fitness for lifting, bending, and standing for extended periods.
• Excellent communication skills and a courteous demeanor.
• Discretion and confidentiality when handling sensitive and confidential information.
• Flexibility and adaptability to changing priorities and demanding schedules.
• Professionalism, poise, and a positive attitude, even in high-pressure situations.
• Knowledge of the country club industry or hospitality sector (preferred, not required).
• Knowledge and passion for golf, golf course operations, or the golf industry (preferred, not required).

EDUCATION

• High School Diploma or equivalent, required.

EXPERIENCE

• Previous experience (2+ years) in housekeeping or cleaning, especially in a hotel setting, required.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per club standards. 

Uniform must be worn at work and while on premises.  

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. In addition, attendance at all scheduled training sessions and meetings is required.