Home Service Provider Transformation Lead

Home Service Provider Transformation Lead

• Location: Brisbane, Australia
• 12-Month Fixed Term Contract
• Leadership Role

At Allianz, we are the home for those who dare — where innovation, care, and collaboration come together to shape the future of insurance. With 83 million customers globally and a strong culture of empowerment, we are redefining how services are delivered, experienced, and continuously improved.

We are now seeking a Home Service Provider Transformation Lead to drive the next phase of operational evolution across our Home Service Provider network.

The Opportunity

Reporting to the Head of Operations – Home, this role sits at the intersection of transformation, operations, and supplier performance.

You will play a critical role in modernising and optimising service delivery models, embedding scalable improvements, and enabling a more data-informed, insight-led operating environment.

This is a hands-on leadership role focused on ensuring transformation initiatives are not only designed — but successfully embedded, adopted, and sustained within day-to-day operations.

What You’ll Be Doing

Drive Transformation & Operational Excellence

• Lead and embed transformation initiatives across the Home Service Provider network
• Translate strategic objectives into practical, implementable solutions within live environments
• Champion continuous improvement through insight-driven decision making

Optimise Supplier Network Performance

• Improve service provider outcomes across quality, timeliness, and consistency
• Strengthen supplier accountability through clear performance frameworks
• Leverage performance data to unlock efficiency and service uplift opportunities

Simplify & Enhance Operating Models

• Streamline workflows and reduce complexity through process optimisation and standardisation
• Align operational policies with supplier capabilities for better decision-making outcomes
• Support the evolution toward a more connected and responsive service ecosystem

Enable Data-Led Performance Management

• Establish and monitor KPIs to track delivery performance and transformation success
• Support a shift toward proactive, predictive performance management
• Ensure initiatives align with regulatory requirements and governance frameworks

Influence & Collaborate

• Partner with senior stakeholders across Operations, Finance, Product, and Network teams
• Build strong external relationships with service providers and business partners
• Clearly communicate progress, risks, and insights to drive alignment and momentum

What You Bring

Technical & Industry Expertise

• Extensive experience in property insurance claims, including Complex & Large Loss
• Strong understanding of:
  • Building and construction practices
  • Scope validation and cost assessment
  • Policy interpretation
• Experience working with loss adjusters, quantity surveyors, and major repair programs
• Solid knowledge of compliance frameworks including GICOP and regulatory expectations

Commercial & Analytical Capability

• Strong commercial mindset with proven cost optimisation and negotiation skills
• Ability to use data to inform decisions and identify improvement opportunities
• High attention to detail across financial, operational, and compliance considerations

Communication & Influence

• Exceptional stakeholder engagement skills across technical and senior audiences
• Ability to translate complex information into clear, actionable insights
• Credibility when working with both operational teams and strategic leadership

Leadership & Mindset

• Proven experience leading transformation or large-scale change initiatives
• Resilient, adaptable, and comfortable operating in dynamic environments
• A collaborative leader who fosters accountability, innovation, and continuous improvement

Why Join Allianz?

At Allianz, we invest in the future — of our customers, our business, and our people. You’ll be part of a globally connected organisation that is:

• Embracing innovation and smarter ways of working
• Building future-ready, digitally enabled operations
• Creating meaningful impact through better customer outcomes

This role offers a unique opportunity to shape how home service delivery evolves, while building capability in a high-impact, transformation-focused leadership position.

Ready to Dare?

If you're passionate about driving transformation, improving customer outcomes, and shaping modern service networks, we’d love to hear from you.

Apply now and be part of what’s next at Allianz.