Guest Services Supervisor - Lodge (Full-Time) Starting at $19.50/hr

Basic Job Function:
Oversee the operation of the Front Desk, to include Concierge, Butler and Valet positions, and assist in performing the duties of any Front Office position to supplement or replace regular staff as business needs warrant. Ensure friendly, attentive, and timely service is provided by Front Office Staff to create an exceptional Five Star experience for all of our guests and members. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Designated to drive a company vehicle

Minimum Requirements:
* Minimum of two (2) years of experience in Front Office and/or in a Guest Services role within a luxury hotel or resort. Five (5) years experience preferred
* Experience working for a four or five star/diamond property preferred
* Valid Georgia Driver’s License
* Must have a favorable driving history
* Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
* High School Diploma or equivalent credentials required
* College degree preferred
* Excellent communication skills, both written and verbal
* Ability to effectively operate all hotel computer systems
* Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
* Ability to provide simple math calculations
* Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
* Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
* Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
* Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
* Ability to easily adapt to organizational and environmental changes
* Must be flexible to working days, early mornings, evenings, weekends, and holidays
* Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
* Supervise Front Office staff and serve as liaison between Front Desk and other departments, including Food and Beverage and Golf Operations
* Oversee scheduling of all Front Office Staff
* Attend and lead daily DSQ meetings with hotel management and staff
* Conduct daily walk throughs of public areas to ensure maintenance and cleanliness of guest areas
* Assist in processing and approving monthly City Ledger clearings
* Review supply pars to ensure adequate supply availability
* Lead monthly inventory of beverage product with butler team
* Review daily concierge and butler shift reports and provide guidance and follow up as necessary
* Lead training initiatives according to Sea Island and Forbes 5 Star standards
* Work closely with Group Reservations Coordinator and the Accounting Group Billing Clerk to ensure accurate guest bills
* Block rooms for Housekeeping and Engineering on a daily basis due to room maintenance
* Greet and respond to the needs of hotel guests
* Meet & Greet VIP's
* Learn the names and personally recognize our regular guests and members
* Respond to all guest requests and follow through to assure satisfactory outcome and compliance
* Communicate with Housekeeping departments to ensure current information on status of rooms
* Provide friendly and courteous telephone manners to guests and co-workers
* Run arrival and departure reports for Front Office
* Read all information such as correspondence, special billing and memoranda instructions in order to be prepared for guests needs in advance
* Adjust errors and correct discrepancies on guest accounts
* Enter and retrieve data to keep guest information current and to respond to internal needs to retrieve guest history
* File all records properly and keep current
* Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
* Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to ensure proper actions and responses have been received
* Attend all scheduled staff and employee meetings
* Attend all mandatory meetings to include group pre-convention meetings, operations meetings and all other meetings as delegated
* Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
* If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
* Maintains cleanliness and organization in all work areas
* Uphold appropriate departmental standards of quality/timing
* Uphold and ensure compliance with all company and departmental policies and procedures
* Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
* Attends all scheduled employee meetings and brings suggestions for improvement
* Willing and timely execution of other duties as delegated by leadership

Physical Requirements:
* Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
* Ability to perform repetitive tasks with accuracy
* Ability to lift, carry, pull and push up to 30 lbs intermittently throughout a shift
* Ability to read, write and communicate effectively in English, both written and verbal
* May be exposed to mechanical, electrical, chemical and fume hazards
*Maintain compliance with Company Resort Professional Image Policy