Golf - Outside Service Attendant (Seasonal)

Here at Nemacolin, our associates know to “Expect the Unexpected” … You have just come across the career opportunity where entertainment and excitement ARE the job description. We’re looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort.

** This position pays $14 an hour plus gratuity. It will run seasonally from March/April through Thanksgiving. **

As a member of the Golf Operations team, the Golf Service Assistant will be responsible for performing daily activities at either bag drop (Mystic Rock and Shepherd's Rock). Outside service plays a critical role in the success of the overall golf experience in the eyes of our guests. You will create the first and last impression of the golf operation. The bag drop, staging area, practice areas and the surrounding grounds must be maintained at the optimal level and standards of cleanliness. This includes meeting or exceeding our established standards for associate satisfaction, guest satisfaction (Five Star, Five Diamond service), sales, and financial performance. As a Golf Service Assistant, you must act professional at all times, adhere to the resort's standard operating procedures, and perform superior guest services.

ESSENTIAL FUNCTIONS:

• Pulling and staging carts neatly every morning.
• Cleaning carts thoroughly throughout the day and keeping cart barn free of clutter and garbage.
• Checking the inventory of each cart in order to ensure that there are appropriate amounts of towels, tees, scorecards, pencils, and sand bottles.
• Pulling carts back into cart barn safely and neatly.
• Communicating with Golf Operations Leader or Manager about any issues to include carts, guests complaints, associate issues, etc.
• Obtaining tee sheets from pro shop and pulling any golf bags from bag room and setting them on carts prior to guests' arrival.
• Maintaining knowledge of available merchandise (in pro shop), course conditions, rates, hours of operations for golf ops as well as all outlets throughout the resort.
• Communicating often with starter/ranger as to what tee times have arrived, what tee times are still being waited on, and if the first tee is running on time or open.
• Working knowledge of the sport of golf; general terminology.
• Learning and adapting course knowledge with guests and members.
• Handling walk-up golfers or same day call-ins; managing the tee sheet.
• Maintaining knowledge of 2000 acre resort in regards to giving directions to guests.
• Assisting with tournament operations as needed.
• Communicating with golf ops and turfgrass staff professionally and using hand-held two-way radios as needed.
• Communicating effectively with all departments throughout the resort.

QUALIFICATIONS:

• Knowledge of the golf terminology strongly preferred.
• Positive attitude towards all guests and other teammates.
• Ability to be culturally sensitive and effective in a multi-cultural setting.
• Ability to work weekends/holidays, days or nights with flexible hours.
• Valid driver's license.
• Ability to speak professionally to guests, around guests and likewise with all departments at the resort.
• Ability to speak English fluently.

WHY WORK FOR NEMACOLIN?

• Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

• As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• • Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
  • Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

(Keywords: Greeting, Assisting Guests, Director, Scorecards, Responsible, Golf, Nemacolin, Resort, Driving Range Attendant, Cart Attendant, Greenskeeper, Uniontown, Morgantown, Courses, Pennsylvania)