Director of Racquet Sports

SUMMARY

Manages the Club’s Racquet Department. Responsible for organizing and directing all club racquet activities, events, exhibitions, tournaments and lessons.

MANAGERIAL RESPONSIBILITIES

This role will manage and supervise Tennis and Pickleball staff and all administrative staff.

SUCCESS CRITERIA

• Positive feedback from the Director of Recreation and Members they are supporting.
• Meet and/or exceed annual budget numbers, mutually agreed upon with the Director of Recreation

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enforce all club/facility rules and regulations governing the use of the facility, its equipment and other property.
• Supervise all racquets play, as directed by the racquets committee.
• Supervise charging of court fees and other privilege fees.
• Provide competent racquets instruction for all groups and levels of players.
• Select, train, supervise and evaluate personnel such as assistant racquets professional, pro shop manager, and other racquets staff.
• Ensure all club members and guests receive courteous prompt and professional attention to all racquets needs.
• Enthusiastically encourage racquets participation with the help of the racquets committee by planning events to promote the sport and fellowship in the club/facility.
• Devote a reasonable number of hours to playing racquets with members regardless of their tennis excellence.
• Ensure that all employees consistently comply with club’s employee manual and all federal and state employment laws.
• Represent the club/facility in professional racquets activities, including meetings of national and/or local division of USPTA and in tournaments such as programs with members, as well as state or national tennis events as time will permit, but only with the approval of the tennis/racquets committee.

Programs:

• Ensure programs are in place at the club/facility to service the entire membership (adults, juniors, seniors, etc.)
• Organize, periodic special events for the club/facility in an effort to attract and retain member’s racquets interest.
• Provide beginner through advance instruction to enhance broad based member participation with the assistance of a competent racquets staff.
• Provide guidance to the racquets committee for proper programming of the club/facility based on the number of courts, personnel and funds necessary for operational management.
• Help in developing an annual calendar of racquets activities for the club/facility.
• Assist club/facility officials with the preparation of an annual budget for the responsible operation on the racquets facility.

Racquets Pro Shop Operations:

• Operate and maintain a reputable pro shop staffed with competent personnel and featuring quality merchandise and services.
• Maintain hours and operations of the pro shop agreed upon by management and the Racquets committee.
• Provide necessary coordination with the club/facility accounting system to assure a smooth billing operation.
• Keep pro shop in clean and presentable condition.

Maintenance:

• Inspect the courts/facilities on a daily basis prior to the start of play and ascertain that all necessary maintenance has been performed.
• Work with club maintenance to ensure the upkeep of the courts/facilities.
• Keep the racquets committee informed of the status of the courts/facilities and equipment for the purpose of budgeting for replacement and repair items.
• Ascertain that all areas of the tennis club/facility are neat and clean at all times.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Frequent use of light hand-held tools
• Frequent lifting and moving objects
• In the sun on feet frequently

BENEFITS

• Medical, Dental, Vision, Life Insurance, and Long-Term Disability
• Paid Holidays, Paid Time Off (PTO)
• 401k Retirement Savings Plan
• Paid Meal Breaks
• Free Meals (while on duty)
• Employee Golf on Mondays

EMPLOYMENT PRACTICES

At the Los Altos Golf and Country Club, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Knowledge, Skills and Abilities

• Able to promote and teach private and group lessons to juniors and adults on indoor and outdoor with soft or hard surfaces.
• Plays or represents the Club in Pro-Ams.
• Ability to re-string, re-grip and repair rackets.
• Knowledge of and ability to perform required role in emergency situations.
• Education and Experience
  • College degree preferred but not required.
  • Undergraduate major in Physical Education or Sports Management is desirable.
  • Collegiate team experience desirable, preferably with a 4.5 or above rating.
  • Two-to-three-year competitive playing experience and/or tennis supervisory experience.
  • Experience running junior development programs.
  • Knowledge of court maintenance.
  • At least two years of experience in retail sales of sporting goods.

Licenses and Special Permits

• Certification with either U.S. Professional Tennis Association (USPTA) or Professional Tennis Registry (PTR) and Pickleball, PPR or USPTA.
• USPTA required P1 rating.
• Player ability equal to NCAA Division 1 level.