Customer Service

Join Our Team in Member Services and Operations Support at Pure Athletex!

Are you passionate about delivering exceptional customer service and helping a community thrive? At Pure Athletex, located in Wexford, PA, we are dedicated to providing top-notch training and support to athletes of all levels. We are looking for an enthusiastic and skilled Member Services and Support specialist to join our team and make a real difference in the experience of our members and guests.

Our Core Values

• Family: We treat our athletes and team like family, fostering a supportive and nurturing environment.
• Trust: Integrity and reliability are at the heart of everything we do. We expect our support team to build strong, trustworthy relationships with members.
• Dedication: Our members deserve nothing less than full commitment. You’ll be expected to show up fully dedicated to their needs and satisfaction.
• Creativity: We encourage out-of-the-box thinking when it comes to resolving member inquiries and enhancing the front-of-house experience.
• Impact: Beyond physical performance, we aim to positively impact our members’ lives, setting them up for a welcoming and seamless experience every time they walk through our doors.

What We’re Looking For

We’re seeking a candidate who is passionate about customer excellence and has the skills to make an impact. We are seeking a passionate and knowledgeable Member Services and Support specialist to join our dedicated team. This role involves working closely with individual members at the front desk and leading administrative support behind the scenes. The ideal candidate should share our values and have a strong commitment to helping others achieve their personal best.

Key Qualifications include:

• At least 1-3 years of experience in customer service, hospitality, front desk operations, or a related field.
• Experience with gym management software, scheduling systems, or equivalent POS platforms is preferred.
• Strong knowledge of member relations, billing inquiries, and facility operations.
• Experience with personal and group communication, preferably in a fitness or athletic environment.
• Strong communication skills and ability to build trust with members.
• A creative and flexible approach to problem-solving and member retention.
• Ability to work both part-time and transition to full-time as demand increases.
• Excellent communication and interpersonal skills to connect with members and team members.
• A proactive and adaptable mindset to address the unique needs of each client.
• A commitment to fostering a supportive and high-energy front-of-house environment.

What You’ll Do

As a Member Services and Support specialist at Pure Athletex, you’ll play a key role in supporting athletes on their journey to success. Your key responsibilities will include:

• Support Member Journeys: Design seamless onboarding experiences for new members, focusing on outstanding service and facility tours.
• Grow the Community: As our support department is still in its growth stages, the specialist needs to have and exhibit the desire to help build the “book of business” for this center, which will include the active participation in prospecting and the continual efforts to look for more membership opportunities.
• Lead Front Desk Operations: Run daily check-ins for athletes from all sports and also adults, focusing on core administrative skills like scheduling, answering inquiries, and phone management.
• Work with Coaches: Collaborate with our team of tennis and basketball coaches to enhance athlete scheduling and program registration.
• Expand to New Audiences: Develop outreach strategies to attract members from different sports and partner with local teams.
• Track Member Satisfaction: Monitor and adjust retention strategies through regular feedback, account management, and assessments.

Why Pure Athletex?

At Pure Athletex, we pride ourselves on creating a space where athletes can thrive. Our team is driven by a shared passion for sports and a commitment to excellence. We are an athlete development center committed to building a community where athletes of all levels can thrive. Our team is more than just coaches – we are a family dedicated to shaping the future of our athletes. We believe in trust, creativity, dedication, and making a lasting impact on every individual we work with. If you're passionate about customer service and want to be part of a supportive, growth-oriented environment, we would love to meet you.

Perks and Benefits:

• Become part of a close-knit team that is more like family.
• Opportunity to have a lasting impact on athletes’ lives and careers.
• Work in a culture that values trust, creativity, and dedication.
• Growth opportunities within the center as we expand.
• Flexible schedule
• Gym membership
• Health insurance
• Professional development assistance
• Relocation assistance

If you’re looking for a workplace where your skills and expertise will be valued, and where you can make a meaningful impact, Pure Athletex is the place for you.

Schedule and Other Details

Schedule:

• Monday thru Saturday
• Nights and Weekends do apply and the person applying has to be okay with working these time blocks.

License/Certification:

• First Aid Certification (Required)
• CPR Certification (Preferred)

Ability to Relocate:

• Wexford, PA 15090: Relocate before starting work (Required)

Work Location: In person

Ready to Join Us?

If you’re ready to bring your skills and passion to Pure Athletex, we’d love to hear from you! Apply today and take the next step in your career in Member Services and Support.

How to Apply: Please submit your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to hearing how you can contribute to our mission and success!

Job Types: We are seeking Full-time or Part-time candidates.