Centre Manager - Tennis World Canberra

At Tennis Australia, we’re creating a more playful world through tennis – for everyone. 

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court. 
 

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you. 
 

Fostering a workplace that is diverse, equitable and inclusive is a high priority for Tennis Australia. We strongly encourage people from all backgrounds, cultures and abilities to apply. 
 
About the role 

The Centre Manager, Tennis World Canberra is responsible for the effective and efficient management and operations of the Canberra Tennis facility. This role will oversee the Customer Service, Coaching and Programs team and ensure all aspects of operations are delivered in a friendly and effective manner. The Centre Manager role encompasses day to day oversight of customer service delivery, coaching delivery and enrolments, retail merchandise fulfilment, membership and programs administration, Tournaments and overall business performance. The role will also oversee venue operations, maintenance and repairs. 

In this role you will: 

• Develop and implementation of product ranges for retail sales and merchandising. 
• Oversee general operation of area, including order processing, customer service and staffing. 
• Plan and develop appropriate coaching programs across all segments for implementation at CTC. 
• Oversee and advise on developing appropriate training for coaches to increase their skill base. 
• Propose and construct a new Business Plan for the centre in conjunction with the Tennis World Manager (NSW & ACT). 

 
About you 

To be successful in this role you will have: 

•  A tertiary qualification in sports and venue management or similar  
• Existing knowledge of Tennis Programs, formats, pathways and systems (such as UTR platform) 
• Ability to influence and deliver outcomes among stakeholders with conflicting needs and expectations 
• Willingness to be flexible with work schedule to meet operational requirements 
• A current Police Check and Working with Children Check (or be willing to obtain) 

 
What’s to love?  

• Career development with a range of formal education and on the job training opportunities 

• Monthly health & wellbeing activities with access to CorePlus Pilates  

• Tennis facilities & free onsite car parking  

• Salary packaging & a range of discounts from our sponsorship partners 

• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees  

• We are proud to be recognised as an employer of choice for women by WORK180 

To Apply 

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.  

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au.  

 
Applications close 27 October, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. 

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.