Assistant Golf Professional

The Assistant Golf Professional assists the Head Golf Professional in the management of day-to-day golf operations of the facility. The position is responsible to supervise and manage total golf operations in the absence of the Head Golf Professional. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Essential Duties and Responsibilities:  includes the following.  Other duties may be assigned.

• Assist with golfer check-in and fee collection; control and manage play.
• Assist with all opening and closing procedures.
• Assist in managing facility tournament operations including weekly events.
• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up.
• Conduct individual lessons and group clinics.
• Assist with men’s, women’s, and junior golf events and programs.
• Assist in Player Development programs using PGA tools and resources.
• Assist with management of outside service staff to ensure the highest quality of customer service is achieved.
• Assist in managing golf car operation, practice facility, and club storage service (as applicable).
• Provide club repair and club fitting services to customers.
• Directly responsible for timely and consistently maintaining the club’s USGA Handicap System.
• Assist in the inventory control of hard goods, soft goods, and special orders including: ordering procedures, receiving procedures, inputting into point of sale, pricing procedures, display, and sales.
• Play golf with a variety of customers in competitive and non-competitive situations.
• Assist in planning and budgeting for the golf operations.
• Conduct oneself in a professional manner and always maintain a professional image.
• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies.
• Assist in coordinating golf activities with other departments.

 Other Responsibilities:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.   Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of our industry, employees may be required to work varying schedules to reflect the business needs of the club.  In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Club rules and regulations for the safe and effective operation of the club’s facilities.   Employees who violate club rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Education and/or Experience:   

• High school diploma or GED 
• Experienced at achieving, demonstrating, and maintaining Four Star/Diamond service standards

Qualifications:

• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up to date on customer relationship management tactics and strategies 
• Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations

 Certificates, Licenses, Registrations:

• Maintain PGA of America membership in good standing in an active classification
• Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program

Physical Demands:

• Frequent sitting for long periods (average 1 hour intervals)
• Frequent finger dexterity when operating equipment.
• Occasional standing and walking.
• Regularly carrying and lifting up to 50 lbs.
• Occasional bending, reaching.